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FAQs

About ADVA

ADVA is an innovative solution that offers all the essential services with flexible installment plans tailored for the customer’s needs enabling every person to live a better life.

Yes, ADVA services are free to use but every customer should pay for the installment of the service needed through the application.

ADVA provides installment payment method for different services

  • Health: You can install any surgical operation with the strongest
  • Education: You can install the tuition fees of school, university or postgraduate programs through flexible installment plans that suit your needs.
  • Insurance: You can pay your health insurance or car insurance on installments.   

 

ADVA covers all specialties: 

  • General Surgery
  • Bariatrics
  • Dental
  • Plastic Surgery
  • Dermatology
  • Ophthalmology
  • Ear, Nose & Throat
  • Gynecology & Fertility
  • Orthopedic
  • Cardiology & Vascular
  • Andrology
  • Oncology
  • Pain Control Therapy

Other(s)

  • National ID
  • Guarantor National ID
  • Utility Bill
  • Source of income whether HR letter or bank statement.
  • You can submit any of the following:

    • Club ID
    • Car license
    • Rental contract
    • Pension
    • Credit card or Bank loan
    • Commercial Registry
    • Bank certificate.
Booking

Step 1: Download ADVA Application.

Step 2: Choose from the home page any of our services either health, Education or insurance.

If you choose Health:

Step 3: If you are looking for a surgical operation you can search by operation name, doctor or hospital.
Step 4: You have the opportunity to choose a doctor from our network or choose custom operation and choose a doctor not within ADVA’s network.
Step 5: After finding the operation and doctor you are looking for; you will have to choose your preferred payment plan and then submit your request.
Step 6: You will need to fill in your financial information.
Step 7: Someone from ADVA’s Team will contact you within 48 hours.

If you choose Education:
Step 3: You will have to fill in the form.

Step 4: You will need to fill in your financial information.

Step 5: Someone from ADVA’s Team will contact you within 48 hours.

If you choose Insurance:
Step 3: You will have to fill in the form.

Step 4: You will need to fill in your financial information.

Step 5: Someone from ADVA’s Team will contact you within 48 hours.

You can book more than one service at the same time.

You will receive a call from our team within 48 hours from the date of submitting your request on the application to finalize all the needed documents and then you can proceed with the needed service within 7 days after completing all the needed documents. (For operation installments, the 7 days may vary depending on the doctor and the operation)

Yes, you can cancel your request at any time, even after getting your financial profile approval.

Payments

You have the flexibility to choose to pay with any of our partners:

  • Aman
  • ValU
  • Endorse

When paying with your credit card on ADVA for a certain service, the amount of the service gets blocked on the credit card, for the full installment plan cost. Also, the interest rate of using your Credit Card is significantly higher than the interest rate provided by ADVA. In addition, not all customers will have sufficient credit card limits to choose certain services.

Installment plans for health services: You can choose from 6 up to 60 months.

Installment plans for education services: You can choose from 6 up to 12 months.

Installment plans for insurance services: You can choose from 6 up to 11 months.

No, you need to pay 10% off with Aman only, however with ValU and Endorse you can install without paying the down payment.

  • Yes, and you can have a full refund.

  • If the service cost exceeds the cost you have chosen, for any reason, such as spending an extra night in the hospital, we can amend the amount of the financed service if you have limit, or else the amount will be paid by the customer at checkout from the hospital either in cash or by your credit card.

Data & Privacy

ADVA owns the customer data and we are committed to the security & privacy of customers and providers. We are always working hard to safeguard your data. Keeping your information secure is a #1 priority for us.

Go to your profile and select change password. You will then be asked to enter your old password, new password and confirm your new password.

In order to book any service with ADVA, you need to share basic information, such as your name, email, sex, phone number, and date of birth. You also need to fill in your financial profile on the application to proceed with your request.